Terms & Conditions
Please read these Terms of Use carefully before using gingerful.subbly.com (the “Service”). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Please note that these Terms and Conditions are different to the terms and conditions that govern any purchases that you may make on the main Gingerful website gingerfulhair.com.
Terms & Conditions of Sale
These terms and conditions of sale ("Terms and Conditions of Sale") apply to any order you place through gingerful.subbly.com (the "Service"). You must read these Terms and Conditions of Sale carefully. By placing an order through the Service, you confirm that you have read, understood and agree to these Terms and Conditions of Sale in their entirety. If you do not agree to these Terms and Conditions of Sale in their entirety, you must not order any product through the Service.
Opening an account
In order to place an order, you will need to open an account with us which will require you to provide some compulsory personal information. Please refer to our Privacy Policy (https://www.gingerfulhair.com/privacy-policy) which explains how we collect, use, and disclose information that pertains to your privacy.
You confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. You can update or correct your details at any time by going to “Your Account” (https://subscriptions.gingerfulhair.com/account/auth/login).
When you create an account we may provide you with and/or ask you to use passwords or other means to allow you to access certain areas of the Service and/or to maintain your account security. It is your responsibility to maintain the confidentiality of your password and account information. Gingerful shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
Subscription hair products
Your purchase of hair products on this Service is done on the basis of purchasing a continuing subscription. This means that regular advance payments will automatically be made in recurring periods every month, every two months or every three months (depending on the subscription cycle selected by you). Your contract and subscription will start when we have successfully received your first payment and have sent you a confirmation email.
You are able to make amendments to your subscription after your first shipment. This includes amending address details, payment preferences, product choices and also pausing and cancelling your subscription. These changes can only be implemented at a minimum of 3 days prior to your subscription renewal date, and through your online account.
Price and continuing payments
During the checkout process, you will be asked to enter your payment details. All fields indicated as compulsory must be completed. Please note that we may collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy (https://www.gingerfulhair.com/privacy-policy).
By completing your payment details, you confirm that the payment method being used is yours. All card payments are subjected to authorisation by your card issuer. When your payment details have been authorised, you will see a confirmation on screen notifying you of this.
We will process payment on the day of your order and your subscription will start when we send you a confirmation email. We will then continue to take recurring subscription payments on the same day of the month, two months or three months that your subscription order was placed, depending on your subscription cycle and taking into account possible delays regarding weekends and/or bank holidays.
Please note that by submitting your card details as part of the subscription order, you are agreeing to a continuous payment authority, which enables Gingerful to take automatic payments on a recurring basis in accordance with the subscription cycle that you have selected. You may cancel or pause this continuous payment authority at any time (see information on pausing or cancelling your subscription below).
Placing your order
Before you submit your order, you will have the opportunity to review and confirm your order. This will allow you to correct any input errors prior to submission. After you have placed your order, we will send you a confirmation email to your specified email address, which will contain details of your order and payment.
Acceptance of your order
The placement of your order constitutes your offer to purchase products from us and the completion of the online checkout process does not mean that we have accepted your order. We may choose, in our sole discretion, not to accept your order for any reason without liability to you. Examples of when we may not accept your order include, but are not limited to:
- if products are shown on the Service but are not available, or are incorrectly priced or otherwise incorrectly described; or
- if Gingerful is unable to obtain authorisation of your payment.
Our acceptance of your order will take place only when the first payment has been authorised by your card issuer and we have sent you an email confirming payment. You will receive an email when the order has been confirmed or declined. At any point up until then, we may decline your order for any reason.
Our contract with you will start from when you receive your first order confirmation email and last until your final delivery following your request to cancel your subscription.
Delivery
Delivery will be to the address that you have specified in your order. We reserve the right to restrict deliveries in certain areas, and this includes the right to exclude certain areas from our delivery schedule altogether.
Your delivery will be fulfilled by our trusted third party delivery partners, which vary depending on your shipping destination.
Risk
All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.
Delays or cancellation by Gingerful
Should adverse weather conditions or any other event outside our reasonable control result in a later or cancelled delivery, we will make every effort to keep you informed but shall be under no liability to you for such delay or cancellation. Should you incur any loss as a direct result of a delay that was within our reasonable control, our liability to you shall be limited to the value of the delivery to you that was affected.
If the fulfilment of an order (or any aspect of it) would be illegal or unlawful, Gingerful has the right to stop or cease to fulfil the order at any time, including after despatch of your order. You acknowledge that Gingerful shall incur no liability in such circumstances.
Cancelling your contract
You can cancel your contract and subscription with us at any time. You can cancel by selecting ‘manage your subscription’ within your account settings. You will receive a refund for any advance payments to your registered credit/debit card account between 5-10 working days after you confirm your subscription cancellation. However, if you cancel after 11:59pm up to 3 days prior to your renewal date, you will still receive that delivery and your cancellation will take effect after that final delivery. You will not be entitled to a refund for that final delivery. No further charges will apply following your cancellation.
Pausing your subscription
You can pause your subscription at any point within your account settings. If you pause your subscription after 11:59pm up to 3 days prior to your renewal date, your subscription will be paused from the next subscription period..
Changing your subscription period frequency
You can change the frequency of your subscription within your account settings. When you change the subscription cycle, it will take effect within 24 hours. If you are due to receive a delivery that week and the change happens up to 3 days before your planned renewal date, you will receive the delivery due for that subscription period and not receive a refund.
Damages
If the products you receive are damaged on delivery, then please contact us so that we can arrange a free replacement or a refund. Any refunds given by us will be made to your registered debit/credit card account.
Website Terms
Password/account security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Gingerful shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
Content
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, transfer or sell any information obtained from this website. You may only download to your computer for viewing purposes and print out a number of pages of this website for your personal use and informative purposes. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
Changes
Every effort is made to keep the website up and running smoothly. However, Gingerful takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
We reserve the right to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days’ notice prior to any new Terms taking effect. What constitutes a material change will be determined at our discretion.
Privacy Policy
Our Privacy Policy explains what personal information we collect about you when you use the Service, and you can view our Privacy Policy at https://www.gingerfulhair.com/privacy-policy. Please note that when you agree to these Terms and Conditions you shall be deemed also to have read and understood our Privacy Policy in its entirety.